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Refunds Policy

LAST UPDATED ON: 11 January 2023

our commitment

SkipTheGrind.Online is committed to providing customers with the highest level of satisfaction. For the successful completion of your service, it is essential that you actively communicate with us and respond promptly to any requests or queries. This may include using live chat or other forms of communication, like discord, or email, to provide us with necessary information or address any issues that may arise. If we find that you are not fully cooperating with us during the service process, we reserve the right to terminate the service and potentially forfeit any refund rights. It is important to remember that our primary goal is to ensure your satisfaction, and we encourage you to work closely with us to achieve a successful outcome.

Despite all our efforts, if you are not completely satisfied with your service, you are entitled to a refund following the policies below.

Cash refund

We offer a 14-day, no-questions-asked full refund for requests made before the service has been initiated

Once a performer is assigned to a service, it is considered initiated. 

Customers will be given an estimated completion time during the purchase process on the website. This estimate is usually given in a range, such as 1-5 days. The “Estimated Time” is the upper limit of this range. Please note that ETA means Estimated Time and not Definite Time.

Customers are entitled to a refund only after DOUBLE the Estimated Time has passed and the service has not been fulfilled, if a service is deemed to have been initiated. In this case, any refund will only apply to the portion of the service that was not completed. SkipTheGrind.Online and the customer will agree on the level of service fulfillment based on reasonable evidence.

In certain circumstances, SkipTheGrind.Online reserves the right to issue partial cash and partial credit refunds instead of full cash refunds.

We also reserve the right to offer discretionary or voluntary refunds in cases where we determine, in our sole discretion, that such action is appropriate.

Exchange of service

We understand that circumstances change and that you may want to alter the service you requested. If the service has not been initiated yet, we offer the option to modify the service you require.

If the service has been initiated, you may request for a partial refund or use the refund credit to pay for a different service.

STG CREDIT

Instead of a cash refund, we also offer a STG Credit. The value of 1 STG Credit is 1 Eur.

STG credit cannot be transferred nor redeemed for cash and may only be used to purchase services on the site. 

service-specific refunds

Any policy that is not stated on this page can be found on the respective pages that has different refund policies. 

policy changes

The refund policy may be updated, changed, added, or removed by SkiptheGrind at any moment and without prior notice. Please be sure to review our policy prior to making a service purchase.

Please do not hesitate to contact us should you have any questions. We’re here 24/7.